Tow truck companies work in overdrive after Snowstorm 2014 - ABC 12 – WJRT – Flint, MI

Tow truck companies work in overdrive after Snowstorm 2014

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(01/08/14) - Drivers are still getting stuck in the snow days after Snowstorm 2014, and it's sending tow truck companies into overdrive.

We spoke with a few tow companies Wednesday. They say they have not slowed down since Sunday afternoon.

"It's really worn everybody out truthfully," said Jacob Ott, of Best Towing.

Drivers at Best Towing have been rescuing drivers from the snow and cold non-stop since Sunday.

"We are going 24 hours a day. There is no breaks," Ott said.

While they are happy for the winter business, they're ready for a little time off.

"It's been busy, busier than we've ever seen," Ott said. "I mean we started four years ago and we've never come close to the call volumes we've been running this week."

Calls have jumped from an average of 35 to more than 100 a day.

"It gets to the point where you're doing so much work where your staff is just wore out, your unable to keep up with the incoming calls," Ott said.

With so many stranded vehicles, customers have no choice but to wait.

"Yesterday it was 5, 6, 7 hours to get to customers, today we are getting to people within about two hours,  hoping to get it back down to about 30 to 45 minutes," Ott said.

"When we finally get there, they are happy to get their car pulled out or towed back to their house," said David Lenner, of Best Towing.

Crews plan to keep grinding through the cold and the snow, get a little rest when they can and help as many customers as possible - as fast as they can.

"Our drivers are regularly having to get off the road so they can do things like change their socks and put dry pants on and switch over to a dry pair of long underwear or something," Ott said.

The biggest issues customers seem to be having, besides being stuck in the road or their driveway, is dead vehicle batteries.

Tow Companies across Saginaw County have been reporting the same hectic schedules.

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