BURTON (WJRT) -
(04/23/14) - A GM facility in Burton is now playing an important role in the massive recall of cars with defective ignition switches.
All the replacement switches will be sent to the GM Customer Care and Aftersales Center on Davison Road in Burton.
Millions of the replacement switches are arriving there for packaging. They will eventually end up at GM dealers around the country.
"They don't ship anything from Davison Road to the dealers. They're just packaging them at Davison Road, put them in a box together," said Ed Holmes, GM parts manager, Al Serra Auto Plaza.
Parts for Michigan dealers are being sent to Pontiac for distribution. The first batch is for 2007 and older models. GM says letters were mailed last week to 1.4 million owners of Chevy Colbalts and other small GM cars.
"Those are the parts that are slowly coming in now. Those are the ones we're attacking and getting done," said Tate Keelin, Chevrolet service manager.
"What we're getting is the switch, cylinder, two keys and two new key rings. When the parts come in, we notify the customer and do the repair," Holmes said.
The replacement keys are designed to move around less on the key ring.
"The keys have a small hole, as opposed to a large slot, so the weight of the key ring is toward the center," Holmes said.
The replacement parts have to be matched to each individual car. The part is ordered after customers receive a recall letter and call their favorite GM dealer.
"When you get the letter, what we would like you to do is simply call us, then we can get the VIN, miles and then generate a repair order, get our information. And then at that point we can order the parts for your vehicle," Keelin said.
GM says those who have cars that are the 2008 model year or newer will receive a recall letter in early May.