Burton GM facility plays major role in ignition switch recall re - ABC 12 – WJRT – Flint, MI

Burton GM facility plays major role in ignition switch recall replacements

Posted: Updated:
BURTON (WJRT) - (04/23/14) -While GM deals with their massive recall of cars with defective ignition switches, employees in Mid-Michigan are a key part in that process.

GM Customer Care and Aftersales center on Davison Road in Burton is busy making sure dealerships have everything they need.

This recall is tied to at least 13 known deaths. Once the replacement parts arrive in Burton, they end up in affected cars all around the U.S.

"Our customers are our priority," said Gail Lewis, the Superintendent of Operations at the center. "We want to make sure they feel safe."

"As soon as it comes in we immediately switch everything that we're doing to focus on this part to make sure that we get it out in timely manner," she said.

They package up the replacement ignition switch parts and send them on their way.

"There's absolutely a sense of urgency for these ignition switches," said General Supervisor Naycie Linn. "As soon as parts come into our facility we're receiving them, we're processing and shipping them out the door as soon as possible."

They'll end up in dealerships across the country - including Al Serra Chevrolet in Grand Blanc - where they're doing the actual replacement.

"The customers that have picked up their vehicles after repair are very happy to get their vehicle back and feel a piece of mind their vehicle was repaired correctly," said Paul Householder, Fixed Operations Director at Al Serra.

GM mailed letters last week to about 1.4 million owners of 2003 - 2007 models, telling them to contact a dealer to make an appointment for repairs. Owners of 2008 - 2011 models subject to the recall will receive a letter in early May confirming they are included in the recall.
  • Local NewsMore>>

  • Bay City man arrested in Internet harassment case

    Bay City man arrested in Internet harassment case

    Tuesday, August 19 2014 6:22 PM EDT2014-08-19 22:22:52 GMT
    The woman said Chad Monroe wanted some of his property back, and when he didn't get what he thought was rightfully his, police say he began a scary social media campaign of threats and harassment.
    The woman said Chad Monroe wanted some of his property back, and when he didn't get what he thought was rightfully his, police say he began a scary social media campaign of threats and harassment.
  • Flint city council public works committee has busy evening

    Flint city council public works committee has busy evening

    Tuesday, August 19 2014 11:23 PM EDT2014-08-20 03:23:58 GMT
    (8/19/14) The Public Works Committee of the Flint City Council usually doesn't get a lot of attention. But recent events in the city have put the spotlight on the members.We have been following the eviction situation at Glen Acre Estates in Flint since it happened two weeks ago today. 28 families were evicted from their apartments after the owner of the complex failed to pay water bills. That forced the City of Flint to condemn them for not having running water. All 28 families are now out of...
    (8/19/14) The Public Works Committee of the Flint City Council usually doesn't get a lot of attention. But recent events in the city have put the spotlight on the members.We have been following the eviction situation at Glen Acre Estates in Flint since it happened two weeks ago today. 28 families were evicted from their apartments after the owner of the complex failed to pay water bills. That forced the City of Flint to condemn them for not having running water. All 28 families are now out of...
  • Road, utility work leads to closures in Genesee County

    Road, utility work leads to closures in Genesee County

    Tuesday, August 19 2014 7:06 PM EDT2014-08-19 23:06:20 GMT
    (08/19/2014) -- Just as fast as one road construction project ends across mid-Michigan, another begins. From heavy commercial vehicles to extreme weather, mid-Michigan roads take a beating season after season.Even bridges are not immune to the constant pounding of traffic, forcing road crews to break out another round of barriers and cones.One of Genesee County's busiest highways is the latest to see a string of orange barrels, between I-475 and M-15.Flint resident Anthony Morris has experien...
    (08/19/2014) -- Just as fast as one road construction project ends across mid-Michigan, another begins. From heavy commercial vehicles to extreme weather, mid-Michigan roads take a beating season after season.Even bridges are not immune to the constant pounding of traffic, forcing road crews to break out another round of barriers and cones.One of Genesee County's busiest highways is the latest to see a string of orange barrels, between I-475 and M-15.Flint resident Anthony Morris has experien...
Powered by WorldNow

abc12.com

ABC12 Main Station
810-233-3130

Mailing Address:
2302 Lapeer Road
Flint, Michigan 48503

Powered by 

WorldNow
All content © Copyright 2000 - 2014 WorldNow and WJRT. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.