Workload increases at dealerships as GM recall list grows - ABC 12 – WJRT – Flint, MI

Workload increases at dealerships as GM recall list grows

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VIENNA TOWNSHIP (WJRT) - (06/17/14) - General Motors recall list continues to grow. Altogether, this year, the automaker has recalled around 20 million vehicles.

As you might imagine, service departments at places like Simms Chevrolet in Genesee County's Vienna Township are extremely busy these days.

"We start bright and early, 7:30 every morning. Guys get here before that, setting up their work area to handle the new work loads," said Jim Simms, a partner at Simms Chevrolet.

To keep up with the work, the dealership has already added one mechanic and is looking for two others.

The current staff has recall work and regular day to day maintenance to get done.

Bill Utica's wife drives two of the recalled cars and is patiently waiting for more information. "She hasn't got the notices yet, we just seen it on TV," Utica said.

Even so, he's not frustrated. "At least they're taking care of the customer, and they should, you know, we pay a lot of money for these cars," Utica said.

But Utica can understand why some people are nervous about driving a car on the recall list. "Well some people you got to drive them because you don't got nothing else to drive, what are you going to do? Not drive the vehicle? You gotta drive it if you've got to go to work."

When Bill's wife does get her recall letter, Simms says the Utica's will need to make an appointment as soon as possible. "The normal service that would take a day or a day and a half or two, we're now looking at three or four days."

Part of the wait is related to the slow delivery of necessary parts. "Parts are coming in every day, not as fast as we want them," Simms said.

The folks at Simms say they are working as quickly as the parts come in from GM, trying to make sure their reputation remains positive.

"We are the front line. We are the representation, it's nobody from Detroit's going to come up, it's us. And of course we're going to take care of everybody. These are the same people I see in my church, my grocery stores, everywhere else," Simms said.

While dealerships are responsible for all the extra workers they might need to get the job done, GM is reimbursing them for parts and labor time.

Click HERE to see if your General Motors vehicle has been recalled.
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