Attorney general investigating Outdoor Adventures' sales tactics, policies
(8/13/2019) - Attorney General Dana Nessel's office has serious concerns about aggressive and misleading sales tactics by Bay City-based Outdoor Adventures.
The company -- which operates eight campgrounds in Michigan, including one in Richfield Township -- has received dozens of complaints since 2016.
Nessel's office began looking into the company's sales tactics and cancellation polices following those complaints. Their findings include:
-- Outdoor Adventures confused customers about their legal rights and credit extended during transactions.
-- The company failed to promptly restore deposits, down payments and other payments.
-- Discrepancies in what was verbally offered and what was in the written agreement.
-- Sales staff pressured customers into signing agreements.
Outdoor Adventures issued a statement about the Attorney General's Office findings:
Nessel says Outdoor Adventures has an opportunity to correct the troubling practices before the state brings a lawsuit against them.