Attorney general investigating Outdoor Adventures' sales tactics, policies

(8/13/2019) - Attorney General Dana Nessel's office has serious concerns about aggressive and misleading sales tactics by Bay City-based Outdoor Adventures.

The company -- which operates eight campgrounds in Michigan, including one in Richfield Township -- has received dozens of complaints since 2016.

Nessel's office began looking into the company's sales tactics and cancellation polices following those complaints. Their findings include:

-- Outdoor Adventures confused customers about their legal rights and credit extended during transactions.

-- The company failed to promptly restore deposits, down payments and other payments.

-- Discrepancies in what was verbally offered and what was in the written agreement.

-- Sales staff pressured customers into signing agreements.

Outdoor Adventures issued a statement about the Attorney General's Office findings:

Nessel says Outdoor Adventures has an opportunity to correct the troubling practices before the state brings a lawsuit against them.