Consumers Energy testifies in Lansing over high utility bills

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LANSING (WJRT) (02/13/18) -- Consumers Energy along with Michigan residents testified Tuesday morning in Lansing in front of the House Energy Committee over the recent high utility bills many customers are seeing across the state.

Consumers Energy says they are well aware of the unusually high bills.

"We've done our research and we've done our homework and the data has made apparent that there are a few reasons why our customers are experiencing higher bills as of late -- the first is the cold weather," said Lauren Youngdahl Snyder, Consumers Energy Vice President Customer Experience.

Residents though, are blaming smart meters.

"So the last month was $2,116, this month was $5,864," said Louisa Westendorp of Berry County.

The utility company defended themselves.

"We're very confident with the accuracy of our smart meters, we feel confident in that being a tool that will really increase the flexibility for our customers," said Amy Walt, Consumer Energy Executive Director Customer Operations.

The utility company says all smart meters are quality control tested prior to installation.

"We do understand there's concerns, that's why we offer the meter tests. We'll be glad to review accounts individually because every person's situation is so different," Walt said.

Consumers Energy says they are doing everything they can from a customer service standpoint in helping people lower their bills.

If you have concerns about your bill, you are encouraged to call 1-800-477-5050.

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