DTE Energy fined $840,000 over improper billings and shut-offs

By  | 

DETROIT (AP) - (12/30/18)- A mess over billings and improper shutoffs will cost DTE Energy $840,000 in a settlement with state regulators.

The Michigan Public Service Commission approved the settlement earlier this month.

The investigation began a year ago, months after DTE began using a new billing system.

The commission received complaints that power was being improperly shut off.

More than 4,000 customers did not receive a proper shut-off notice for nonpayment.

DTE has agreed to refund all deposits and reconnection fees.

The utility also will be audited over its shut-off procedures until 2020.

A group known as the Residential Customer Group watched the case and objected to the settlement.

Michelle Rison says the fine isn't high enough, especially when some shut-offs occurred during cold weather.



 
Comments are posted from viewers like you and do not always reflect the views of this station. powered by Disqus