DETROIT (AP) - (12/30/18)- A mess over billings and improper shutoffs will cost DTE Energy $840,000 in a settlement with state regulators.
The Michigan Public Service Commission approved the settlement earlier this month.
The investigation began a year ago, months after DTE began using a new billing system.
The commission received complaints that power was being improperly shut off.
More than 4,000 customers did not receive a proper shut-off notice for nonpayment.
DTE has agreed to refund all deposits and reconnection fees.
The utility also will be audited over its shut-off procedures until 2020.
A group known as the Residential Customer Group watched the case and objected to the settlement.
Michelle Rison says the fine isn't high enough, especially when some shut-offs occurred during cold weather.