Genesee County dispatch switching to Smart 911 service, encouraging residents to sign up

Published: May. 29, 2018 at 6:09 PM EDT
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(5/29/2018) - Genesee County 911 will officially switch to the Smart 911 program this Friday.

The county's current CodeRed system is out.

Unfortunately, if you're already signed up for CodeRed, your information will not transfer. So, dispatchers are encouraging residents to sign up to the new system and create a profile.

Signing up and maintaining a profile on Smart 911 is free.

"We're all about information. So the more we can get, the more that helps us do our job. So the more information, they feel better about it, we can pass that on to the people in the field and that really helps us deliver our services more effectively, more efficiently," said Executive Director Spring Tremaine.

When you make your profile, you can include as much or as little information as you'd like.

It asks for the basics, as well as your children's names and ages or whether they have any special needs. There also is space to include how many pets you have, you can upload photos, type in your home and work address and more.

Then, when you call for any emergency, the profile will pop up on the dispatcher's computer screen with those details.

Tremaine said it's especially helpful when someone might not be able to speak. She said if you're having a medical emergency or hiding from an intruder, your profile will be able to answer all of the dispatcher's questions.

The new system can also send emergency alerts like CodeRed did to email, text message or with a recorded phone call.

"It could be weather related, it could be a tornado, it could flooding, something a little less emergent," Tremaine said. "It could also be traffic. We could advise of road closures or avoid this area. But, it could be any emergency really. We could be having a barricaded gunman and we want people to know about it."

One of the reasons for the switch, Smart 911 is a lot less expensive than CodeRed.

Plus, Tremaine said multiple other counties across the state and country have it. So, when you travel, if you call 911 from the number you included in your profile, your info will pop up.

The link to sign up is in the 'Related Links' section of this story.